Company HCL Technologies
Website www.hcl.com
Eligibility B.Sc
Experience 1 - 3 yrs
Location Bangalore
Job Role Engineer
JOB SUMMARY:
Company Profile:
HCL is a $6.3 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals.
Job Description :
1. Troubleshooting, tracking, and resolution of day-to-day network issues.
2. Timely escalation of escalated calls.
3. Monitoring and managing customer network to maximize Network uptime.
4. Managing NMS for monitoring customer network.
5. Assist with the creation and implementation of documentation and procedures to support operation of the network
6. Keeping track of the network equipment inventory and forward suggestions to the Level 2 for further analysis.
7. Escalate, Track, Troubleshoot issues with the service vendors if they exceed the SLA timelines.
8. Basic Knowledge of Routing protocols( OSPF, EIGRP, BGP, RIP) and ISDN to Resolve day to day calls.
9. Monitoring all CBS WAN branches/offices/users for any network problem.
10. Identification/resolution of network problem (routing issue, configuration issue, hardware issue, IOS issue, activating backup links in case auto failover not happening etc.) of all components of the CBS Wide Area Network.
2. Timely escalation of escalated calls.
3. Monitoring and managing customer network to maximize Network uptime.
4. Managing NMS for monitoring customer network.
5. Assist with the creation and implementation of documentation and procedures to support operation of the network
6. Keeping track of the network equipment inventory and forward suggestions to the Level 2 for further analysis.
7. Escalate, Track, Troubleshoot issues with the service vendors if they exceed the SLA timelines.
8. Basic Knowledge of Routing protocols( OSPF, EIGRP, BGP, RIP) and ISDN to Resolve day to day calls.
9. Monitoring all CBS WAN branches/offices/users for any network problem.
10. Identification/resolution of network problem (routing issue, configuration issue, hardware issue, IOS issue, activating backup links in case auto failover not happening etc.) of all components of the CBS Wide Area Network.
Candidate Profile :
1. Candidates should possess B.Sc from recognized university.
2. Candidates shoulod have following skills Technical Skills-Networking & Communication-CCNA.
1. Candidates should possess B.Sc from recognized university.
2. Candidates shoulod have following skills Technical Skills-Networking & Communication-CCNA.
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